FAQs

Our program allows you to start classes any day during the month. Once enrolled, we hold your child’s spot on that day and look forward to seeing them every week. Find and enroll in any opening in your student’s level at a day and time that works for you. You will then own that spot until your child is moved to a different level. You may move days and times if needed by using your Portal or contacting us.

We understand that life is busy and 30 minutes once-a-week fits well in family schedules. Our teaching techniques render amazing results with our students when they attend their 30-minute lesson, one time a week. Consistent attendance and repetition in the lessons are critical for success. Each child progresses at their own pace and results usually start to appear after the eighth lesson.

May a child come more than once a week? Of course!  AND we offer a discount if enrolled multiple times a week!

When you’d like to take a break or “drop” from lessons, simply submit a Drop Request from your Portal. We ask for a two-lesson notice to adjust billing and cease future payments.

Lesson rates are $25 per lesson, per participant. Tuition is billed monthly. See FAQ below for monthly tuition calculation. 

Yes, a $25 non-refundable fee is charged at registration, and assessed annually on the first business day of January. 

Download the Les Bois Swim Academy app to create an account, search for availability, enroll into lessons and more. You can find the link to your Portal in the menu on any of our webpages or the menu bar on your mobile device.

If you have had a child swim with us before, you already have an account and there is no need to create a new one. Use the “forgot password” feature if you need help with your username (email) and password.

After you have an account, select the “Booking” tab to set filters for what you are looking to find. If you are not sure what level your child would be, see our Levels Page.

Once enrolled, you own this day and time. We are committed to seeing your child each week in this class until you give us a 2 week notice to end your class. For absences and makeup eligibility see FAQ.

Enrollment Hints: 

If you have multiple children and want some help getting them together, create a profile with all your information and then contact us. We’d be happy to assist you!

All children under 2, or any child not fully potty-trained, are REQUIRED to wear a swim diaper (In emergency situations, LBSA has a limited supply of swim diapers for sale for $5 per diaper).

Bring a suit and towel; we provide all other equipment for lessons.  

If your child is in a Baby Gills class, you will be in the water with them.

If your child has long hair, PLEASE tie it back with a hair tie.

First month’s tuition pays for the number of lessons remaining in that month. 

Future month’s tuition is billed on the 1st business day of each month and will vary depending on the number of classes scheduled in the month (see calendar). Billing will continue until you submit your 2 week drop notice.

Monthly tuition is not always the same. Some months have 5 lessons. The total monthly tuition is higher for those months. Some months have 4 lessons and possibly less due to holidays and closures. The total monthly tuition is lower for those months. See pricing details for more information.

If you have questions or need financial assistance, please contact our program director.

If there is a situation when your swimmer cannot make it to lessons, we ask that you let us know as soon as you know you’ll be absent. Absences reported through the Portal at least 8 hours prior to the start of your lesson may be eligible for a Makeup Token. Thank you in advance for being diligent.

See Makeup FAQs for Makeup Token eligibility and guidelines.

Report a future absences from your app:

1. Select Account

2. Future Absences

3. Select Day & Enrollment for the absence (Do NOT select multiple days as you cannot book makeups on any of those full days reported)

4. Submit

Makeups and Makeup Tokens

We offer makeups to eligible, currently enrolled, year-round swimmers! Makeup Tokens (MUT) are a courtesy that hold no financial value and have limited availability.

If circumstances allow, please report your absence days in advance to create an opportunity for another swimmer to schedule their makeup in your spot.

 To receive a MUT, you must be enrolled in a qualifying program and the absence must be reported at least 8 hours prior to the lesson using your Portal. The MUT will be issued within 24 hrs after the missed lesson.

Program Eligibility:

• Baby Gills, Squirts, Bubbles, Dory, Nemo, Marlin, & Adult classes are eligible for MUTs. Semis & Privates may be adjusted on an individual basis depending on notice & availability. You must contact the Program Director or the facility, if you will be missing a semi-private or a private lesson.

Redeem a Makeup Token from your app:

1. Select Account

2. Select Makeups

3. Select Use Token

4. Change the Makeup Date to view classes within the next 6 days

5. Select Class & then Confirm this is this class you would like to visit

6. Review your email confirmation and mark your calendar! (As a reminder we do not reschedule, remove or makeup makeups once booked.)

Makeup Token Fine Print:

• Makeup Tokens (MUT) can only be redeemed while your swimmer is actively enrolled. If you drop, unused MUTs will be frozen until you re-enroll or the MUT expires. You may only reschedule your (MUT) 1x. If you are not able to attend the token will be lost.

One of the many things we love about our program is that progress happens in the child AND the parent. Level advancements are age based or teacher recommended. The Program Director will alert you to your child’s promotion. 

How do you evaluate my swimmer?  

Teachers constantly monitor their swimmers and the skills each child is working to master.  Once a child can comfortably, confidently and consistently perform a skill, we consider it mastered. Promotions are based on a child’s successful completion of mastering all level skills and on teacher recommendation. Each swimmer will be provided with a fun bag tag/punch card to help chart their progress. Please bring your tag to EVERY lesson. When a skill is mastered, your child’s bag tag will be punched, and it will also be recorded in our system.

**EFFECTIVE OCTOBER 1, 2023, there will be a $5 fee for replacement tags**

For reference, Level Progression and Level Skills are also posted online and within the LBSA app.

Will you automatically move my child into the next level?

We do not automatically transfer swimmers into the next level as occasionally a day/time change is required. Our Program Director can assist you or you can view classes through your Portal to request a transfer. Please DO NOT register your child for the next class up. This will create a dual enrollment & you will be paying for 2 classes for one child. If you register separately, your account will be charged again. In order to not be charged for additional lessons, please submit a transfer request for any lesson change. Once the transfer has been approved, the new class will take the place of the previous class.

Initial booking balances are due at the time of enrollment. 

Monthly tuition is due on the 1st business day of the month and collected in a direct debit. If your payment fails, you will be notified via an automated email sent to the email address on file with directions on how to complete your payment. 

If there is a balance due on your account, it could be for a variety of reasons. If you are having issues making payment, please communicate that with us. We will work with you as best we can. 

If a balance remains on your account, we will assume you no longer want your spots and will promptly remove your child from lessons. We reserve the right to cancel accounts with unpaid balances if payment is not received by the due date.  

LBSA strives to be a great fit for everyone, but we also recognize that circumstances arise that create challenges. We want to be certain that we offer you and/or your child a positive experience. This includes making sure our environment is right for you. Our classes include space and lesson plans for students ages 3 months to 99 years and we currently have students enrolled from a variety of age groups and backgrounds.

We do not currently have instructors trained to work with swimmers needing an adaptive experience for sensory challenges. We are currently looking for a qualified instructor to allow us to add specialized classes in the future.

Before registering for any class, please reach out to our program director in advance to discuss any specific needs or requirements.

Life happens. We totally get it. We want to help you find a different day and time that works. 

Request a transfer from your app:

1. Select Account

2. Select Enrollments

3. Select Transfer Enrollment (this moves your tuition to the new class)

4. Use the filters to select the Transfer Date & Level

5. Select a class with an Opening available

6. Confirm the desired Transfer Date within the next 14 day

7. Submit Request

8. Wait for a confirmation. Les Bois Swim Academy will review your request by verifying level and process any tuition adjustments based on the request date submitted. You will receive an email confirmation to review.

Your swimmer stays enrolled until you submit a 2 week cancellation notice in order for our system to apply correct payment and cease future billing.

We are unable to hold/freeze/pause lessons. Here are two options:

OPTION 1: Keep your current enrollment. Continue to pay tuition for your swimmer’s spot while you are away, report absences through the Portal to keep attendance up-to-date and accrue Makeup Tokens (if eligible). Upon return, makeups can be scheduled based on availability. See Makeup FAQs for guidelines.

OPTION 2: Submit a drop request through the Portal. We ask for a minimum 2 week notice to ensure correct billing. Canceling lessons is permanent and will release your swimmer’s spot. 

Note: If notice is provided after the first business day and your drop date falls within the current month, any remaining lessons will be placed on your swim account and will be applied toward any future enrollments.

Request to drop from your app:

1 Select Account

2. Select Enrollments

3. Select Drop Enrollment

4. Select a Drop Date, reason for cancellation and leave us a note 

5. Click Request

6. Wait for a confirmation to review. LBSA will make any adjustments needed to your swim account and send a confirmation once processed.

Yes – private one-one-one lessons are available. 

Speak directly to our Program Director about enrolling in Private Lessons.

We realize children and parents connect differently with certain instructors. All of our instructors are wonderful! We are continuously evaluating & looking for the best placement for each instructor. We want to ensure the best possible swim lesson for everyone involved.

We try to accommodate these needs & requests as often as possible, however, we cannot guarantee a request for a specific instructor and always reserve the right to change instructors if necessary.

Les Bois Swim Academy will be closed on major holidays. If your lesson happens to fall on a major holiday, you will not be charged for the lesson and therefore you do not qualify for a makeup. Refer to our calendar for days we are closed.